TERMS AND CONDITIONS (PUBLIC OFFER)

I. GENERAL INFORMATION

The online store https://white-scrubs.com/en/ (hereinafter referred to as the "Store") is operated by WHITE SCRUBS Sp. z o.o. (a limited liability company) with its registered office in Poland at ul. Nowogrodzka 62C, lok. 44, 02-002 Warszawa, entered into the Register of Entrepreneurs of the National Court Register (KRS) under KRS number: 0001237909, REGON: 544594700, NIP: 6010099279, which is also the controller of personal data of the Store's customers.

In other provisions of these Terms and Conditions, to simplify communication, we use the terms: "Store", "Company", "we" or other pronouns referring to the first person plural.

  • Phone number: +48 576 148 895

  • E-mail: worldwide@white-scrubs.com

In these Terms and Conditions (hereinafter referred to as the "Terms"), we define the rules for purchasing goods presented in the Store (hereinafter referred to as "Goods") and registering a customer account in the Store.

Goods in the Store are described in detail. The website contains information primarily on the characteristics of the Goods, their price, and the materials from which they are made.

All trademarks, company names, images, designs, store visual layouts, product descriptions, and other elements subject to trademark and copyright laws may not be copied or otherwise used for personal or commercial purposes without the consent of the rights holder.

II. DEFINITION OF TERMS

This clause defines the interpretation of the following terms and definitions used in the Agreement:

  • Order — means a duly executed request by the Buyer to purchase the Goods, addressed to the Seller.

  • User — means any natural person who has access to the Website via the Internet.

  • Buyer — means a person who places an Order and intends to purchase/buy the Goods offered for sale by the Seller and presented on the Website.

  • Offer — information about the Goods posted by the Seller on the Website, including information about the Goods, their price, payment and delivery methods, as well as other terms and conditions of purchase of the Goods.

  • Website — a web page located under the domain name https://white-scrubs.com/en/ and managed by the Seller.

  • Delivery Service — means a third party (courier service, postal operator, or logistics company) that provides services for the transportation and delivery of goods.

  • Goods — means a tangible object offered for sale by the Seller and placed on the Website.

III. SUBJECT OF THE OFFER

  • 3.1. The subject of the Offer is the Seller's obligation to transfer the Goods to the Buyer and the Buyer's obligation to accept the relevant Goods and pay a certain amount of money for them on the terms provided for in the Offer.

IV. TERMS AND CONDITIONS OF ACCEPTANCE

  • 4.1. Acceptance of the Offer (the moment of conclusion of the Contract) occurs at the moment of placing an order or paying for an order by the Buyer.

  • 4.2. By accepting the Offer, the Buyer confirms that they are aware that the Goods are shipped from a warehouse in Poland, and customs duties within the European Union (EU) do not apply to shipments within this zone.

V. ORDERING PROCEDURE

  • 5.1. To place an Order on the Website, the Buyer selects the Goods presented in the relevant Offers on the Website. The selection of Goods is made by adding them to the virtual "Shopping Cart".

  • 5.2. The order is processed by filling in the information in the corresponding fields, namely: the Buyer's first and last name, telephone number, email address, exact delivery address, and the choice of delivery and payment method for the Goods.

  • 5.3. The order is considered to be duly placed from the moment the checkout procedure on the Website is completed and the confirmation with the Order number is received from the Seller.

  • 5.4. The Buyer is fully responsible for the accuracy and reliability of the information provided to the Seller. In case of inaccurate or erroneous data, the Buyer shall reimburse all costs (including the cost of redelivery and return) incurred as a result of providing such information.

  • 5.5. The Seller has the right not to confirm or to cancel an order in case of detection of signs of fraud, unavailability of the Goods in stock, or violation of the terms of this Offer by the Buyer.

  • 5.6. A request to cancel an order shall only be accepted until the moment of its physical transfer to the Delivery Service by the Seller.

VI. COST AND TERMS OF PAYMENT

  • 6.1. The cost of the Goods is determined by the Offer at the time of placing the Order. The prices on the website are indicated including VAT, if provided by the applicable legislation of the country of dispatch or destination.

  • 6.2. The Buyer shall make payment using one of the following methods available on the Website:

    • Online Prepayment: via integrated electronic payment systems (Stripe, PayU, Przelewy24, etc.) supporting Visa, Mastercard, Apple Pay, Google Pay, and the BLIK system (for Poland).

    • Cash on Delivery (COD / Za pobraniem): payment in cash or by payment card directly to the courier or at the pickup point/parcel locker upon receipt of the Goods (if this option is available for the selected region).

VII. ANTI-FRAUD POLICY AND COD RESTRICTIONS

  • 7.1. In order to optimize logistical processes and prevent financial losses due to uncollected packages, the Seller implements an automated risk control system.

  • 7.2. The Seller reserves the right to unilaterally block the opportunity to place orders using the "Cash on Delivery" (COD) payment method for a specific Buyer if:

    • The Buyer fails to collect and pay for two (2) consecutive orders within the last 12 months; OR

    • The Buyer fails to collect and pay for a total of three (3) orders within the last 3 months (regardless of whether they were consecutive or not).

  • 7.3. Buyers subject to clause 7.2 shall only be allowed to make further purchases in the Store under the condition of 100% online prepayment on the Website.

  • 7.4. The Seller reserves the right to fully block the User's account or refuse to fulfill any orders if the Buyer's actions show signs of abuse of consumer rights (e.g., regular excessive or unusual orders placed without intent to purchase/keep them).

VIII. DELIVERY OF GOODS

  • 8.1. Delivery of Goods is carried out from the Seller's warehouse in Poland to European countries and other available destinations indicated on the Website.

  • 8.2. Delivery methods include:

    • Courier delivery (DPD, DHL, InPost, Packeta, or other partners);

    • Delivery to automated parcel lockers and pickup points (InPost Paczkomaty, Packeta Z-Box / Pickup points, etc.).

  • 8.3. The Seller undertakes to transfer the Goods to the selected Delivery Service within 2–3 working days from the moment of order confirmation (for COD) or from the moment of receiving 100% payment (for online payments). During promotional or holiday periods, the processing time may be extended up to 7 working days.

  • 8.4. Estimated delivery times range from 2 to 7 working days depending on the destination country. The Seller shall not be liable for delays caused by logistics operators or force majeure.

  • 8.5. Upon receipt of the Goods, the Buyer undertakes to inspect the integrity of the packaging and the contents of the parcel. In case of visible damage or shortage, the Buyer must document it on the spot together with the representative of the Delivery Service (draw up a damage report). Claims regarding visible defects shall not be accepted after the parcel has been accepted from the courier or parcel locker.

IX. RETURNS AND EXCHANGES

  • 9.1. In accordance with EU consumer protection legislation (Directive 2011/83/EU), the Buyer-consumer has the right to return or exchange Goods of good quality within 14 days.

  • 9.2. Conditions for return: The Goods are accepted for return only if they have not been used, have retained their original marketable appearance, factory tags, labels, original packaging, and full completeness.

  • 9.3. Restrictions: Personal hygiene items and underwear (including socks, compression and thermal underwear) of good quality are not subject to return or exchange for health protection and hygiene reasons if the packaging was unsealed after delivery.

  • 9.4. Shipping costs: All costs for the return shipping of Goods of good quality for return or exchange shall be fully paid by the Buyer, unless otherwise provided by special promotional terms of the Store.

  • 9.5. Refunds: Refunds shall be made by the Seller within 14 working days from the moment of physical receipt of the Goods back at the warehouse and inspection of their condition. Funds are returned to the same payment card / account used for the initial transaction. For COD orders, the refund is transferred to the bank account (IBAN) provided by the Buyer.

  • 9.6. If an order placed with Cash on Delivery (COD) is returned to the Seller due to the Buyer's failure to collect it within the specified timeframe, the Buyer is obliged to reimburse the Seller for all actual two-way transportation costs of the parcel.

X. FORCE MAJEURE

  • 10.1. The Parties shall be exempt from liability for non-performance of their obligations under the Agreement if it is the result of circumstances of irreplaceable force (force majeure) that directly affected the performance of the Agreement.

  • 10.2. The Party affected by force majeure circumstances shall notify the other Party in writing within 5 working days.

XI. CONFIDENTIALITY AND PERSONAL DATA

  • 11.1. The processing of Buyers' personal data is carried out by WHITE SCRUBS SP. Z O.O. as the Data Controller in strict accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

  • 11.2. Detailed terms of data processing, consumer rights, and security measures are set out in the "Privacy Policy" section on the Website.

XII. DISPUTE RESOLUTION AND APPLICABLE LAW

  • 12.1. This Agreement is governed by and construed in accordance with the laws of the Republic of Poland. For consumers from other EU countries, the mandatory consumer protection laws of their country of residence shall also apply.

  • 12.2. All disputes shall be resolved through negotiations. Consumers have the right to use out-of-court dispute resolution mechanisms. A certified national alternative dispute resolution (ADR) body, depending on the country and product category, can be found on the official portal of the European Commission: europa.eu.

XIII. WARRANTIES AND CONFORMITY

  • 13.1. The Seller shall be liable for any non-conformity (defects) of the Goods that becomes apparent within 2 years from the time of its delivery to the Buyer (in accordance with EU Directive 2019/771). The Buyer has the right to demand rectification of defects, replacement of the goods, a price reduction, or termination of the contract as prescribed by law.

XIV. FINAL PROVISIONS

  • 14.1. All official requests, complaints, and notifications are accepted by the Seller at the email address: worldwide@white-scrubs.com.

  • 14.2. The Seller has the right to make changes to this Offer unilaterally. Changes take effect from the moment of publication. Current orders are governed by the version of the Offer that was active precisely at the time the Order was placed by the Buyer.

XV. SELLER'S DETAILS

  • Company Name: WHITE SCRUBS SP. Z O.O.

  • KRS: 0001237909

  • NIP: 6010099279

  • REGON: 544594700

  • Registered Office: Poland, ul. Nowogrodzka 62C, lok. 44, 02-002 Warszawa

  • Phone number: +48 576 148 895

  • E-mail: worldwide@white-scrubs.com